Cancel Policy

Last Updated: July 2026

At Zikook, we understand that plans can change. This Cancellation Policy explains when an order can be cancelled and what happens if a cancellation request is made after an order has entered processing or has already been shipped.

Our goal is to provide a transparent and fair shopping experience for every customer.

Order Cancellation

Customers may request to cancel an order before it enters processing.

If your cancellation request is received before your order has been processed by our fulfillment team, your order will be cancelled and a full refund will be issued to your original payment method.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully authorized.

Our fulfillment team operates:

  1. Monday
  2. Tuesday
  3. Wednesday
  4. Thursday
  5. Friday
  6. Saturday

Orders are not processed on Sundays or major U.S. public holidays.

Our daily order cut-off time is:

2:00 PM Pacific Time (America/Los_Angeles)

Orders placed before 2:00 PM PT may begin processing the same business day whenever possible.

Orders placed after the cut-off time will begin processing on the next business day.

Orders That Have Entered Processing

Once an order has entered processing, we are unable to guarantee cancellation because your order may already be prepared for shipment.

If cancellation is no longer possible, you may refuse delivery (where applicable) or request a return after receiving your order in accordance with our Return & Refund Policy.

Shipped Orders

Orders that have already been shipped cannot be cancelled.

After delivery, eligible items may be returned within 30 days of delivery, subject to the terms of our Return & Refund Policy.

Customized or Special-Order Items

Orders for personalized, customized, or made-to-order products may not be cancelled once production has begun.

If applicable, this information will be displayed on the product page before purchase.

Duplicate Orders

If you accidentally place the same order more than once, please contact us immediately.

If the duplicate order has not entered processing, we will gladly cancel it and issue a full refund.

How to Request a Cancellation

To request an order cancellation, please contact our Customer Support team as soon as possible and provide:

  1. Your full name
  2. Order number
  3. Email address used for the purchase
  4. Reason for cancellation (optional)

We recommend contacting us immediately after placing your order to maximize the likelihood that your cancellation request can be processed before fulfillment begins.

Cancellation Refunds

If your cancellation request is approved before processing begins:

  1. A full refund will be issued.
  2. Refunds are processed within 5 business days.
  3. Refunds are issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Contact Us

If you have any questions regarding this Cancellation Policy or wish to request an order cancellation, please contact us.

Zikook

Home Address:
4901 Seminary Rd
Alexandria, VA 22311
United States

Company Address:
904 Woodson Rd A
Baltimore, MD 21212
United States

Phone: +1 (352) 642-4699

Email: support@zikook.store